Refunds

If you believe there's an issue with the quality of your tuber—for example:

• rot

• no visible eye

• an incorrect variety

• an incorrect order

please contact us within 48 hours of receiving your parcel, including your order number and clear photographs. We'll always assess each situation and work with you to find the best outcome.

After this 48-hour period, we can no longer offer refunds or replacements. Once tubers have been planted, there are simply too many factors outside of our control, including storage conditions, soil health, weather, pests and general growing conditions.

That said, we genuinely love hearing how our dahlias perform once they've left Umberwood. Whether they're absolutely thriving or you've encountered an issue later in the season, we really appreciate you letting us know. It helps us better understand how our varieties perform in different climates and growing conditions across New Zealand, allowing us to continually improve what we grow and what we offer.

While we can't always replace or refund after the initial 48-hour period, your feedback is incredibly valuable to us.