Shipping policy

Shipping Policy

We currently ship dahlia tubers throughout New Zealand only.

Shipping Timing

Dahlia tubers are a seasonal product and will be shipped at the appropriate time for planting. We’ll keep you updated by email when your order has been packed and is on its way.

Please make sure your shipping address is correct when placing your order. Umberwood Dahlias cannot be held responsible for delays or lost parcels caused by incorrect address details.

Shipping Costs

Shipping costs are calculated at checkout based on your order.

If you place multiple orders and would like them combined, please get in touch. We’ll do our best to combine orders where possible, but this cannot always be guaranteed once packing has begun.

Delivery

Once your order has been handed over to the courier, delivery times are outside of our control. Please allow a little extra time during busy periods or if you live in a rural area.

If your parcel appears to be significantly delayed or lost, please contact us and we’ll do our best to help.

Damaged Orders

We take care when packing every order. If your tubers arrive damaged, please contact us within 48 hours of delivery with clear photos of the parcel and affected tubers so we can assess the issue.