Terms of service

Terms of Service

By placing an order with Umberwood Dahlias, you agree to the following terms.

Our Tubers

Dahlia tubers are a live, natural product and will vary in size, shape and appearance. A smaller tuber is not necessarily an unhealthy tuber — all tubers are checked before being packed and must have a viable eye and be suitable for growing.

We take care to provide healthy, true-to-name tubers. However, as dahlias are living plants, we cannot guarantee growing success once tubers have been planted. Growing conditions, weather, soil, storage, pests and care are outside of our control.

Availability

All products are subject to availability. On rare occasions, a tuber may become unavailable before shipping due to storage loss or quality issues. If this happens, we’ll contact you and offer a refund or suitable replacement.

Cancellations and Changes

If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, but changes may not be possible once orders have entered the packing process.

Refunds and Replacements

Due to the perishable nature of dahlia tubers, we cannot accept returns for change of mind.

If you believe there is an issue with your order, please contact us within 48 hours of delivery and include clear photos. We’ll assess each issue fairly and, where appropriate, offer a replacement or refund.

Plant Health

Once tubers have been planted or stored by the customer, their care and growing conditions are outside of our control. Umberwood Dahlias cannot be held responsible for losses caused by improper storage, overwatering, frost, pests, disease, weather conditions or other environmental factors.

Contact

If you have any questions or concerns about your order, please get in touch. We’re a small grower and will always do our best to sort out any genuine issues fairly.